Men's Alrai 925 Real Silver Earrings

Black Carat has a simple goal to provide our customers with silver and gold jewellery that is quality, durable, looks good and is friendly on your wallet. Each item we stock in our store has been inspected for these attributes by our sourcing team who travel extensively to find products that match these criteria. All the pieces we stock have been either sourced directly or have been custom designed by our team.

Black Carat is vastly experienced in sourcing, purchasing and selling jewellery. With over two decades of experience in the jewellery business and we have operated stores in several major cities across North America. Including New York, Miami and Toronto. Our customer’s satisfaction is at the heart of everything we do. We want everyone who purchases from us to have both a pleasant experience and a product that they are going to love which they can display proudly for years to come. That is the Black Carat promise.

We currently ship products to both Canada and the USA. We take the following measure to ensure that products arrive to you safely.

• Items are shipped within two business days of receiving your order and payment.
• Please check your shipping address before you confirm your order. We are not responsible for items being sent to the wrong address.
• All items are checked for quality or defects before they are shipped
• Items are packaged carefully in a manner suitable for transit
• We only ever use shipping services that have tracking and where a signature is required
• We only use reputable couriers such as UPS, FedEx and Purolator
• There are two options to choose from expedited or standard
• A tracking number will be provided so you can track your shipment
• Please ensure someone is available to sign for the item when it arrives
• Alternatively, you can collect items directly from our store in North York Sheridan Mall
• Items will be ready for collection within two business days.

As our customer your satisfaction and trust mean everything to us. We take every care to make your experience with us a good one. If for some reason you are not happy with the purchase of your item, then we offer the following:

• A 30-day no questions asked refund or exchange of product
• Initiating a refund is easy you can contact us via any of our communication channels and a member of our team will respond to you as soon as possible typically within 24 hours.
• Currently returning items is the responsibility of the buyer
• All our items are checked and pictured before they leave the store. We cannot refund or exchange items that have returned damaged

We love speaking to our customers if you have any questions, want to talk to us about any product or want to talk further about purchasing then please feel free to message us.

There are many ways to contact us via WhatsApp, Instagram and our live chat feature all these options are available on the left- and right-hand corners of every page. If you wish you can also send us an e-mail hello@blackcarat.co. We are available from 10am to 7pm every day.

• Feedback is important to us if you have had a positive experience with us then please do leave us a review on Google
• If for some reason the experience has been a negative one then please send us a message to give us an opportunity to make things right before leaving a negative review. Thank you.